There’s a buzz in the Zuper offices these days — one that signals new possibilities for field service teams everywhere. Today, we’re excited to launch Zuper Pay and Zuper Connect, two new products that expand our platform into a powerful, multi-product ecosystem designed to simplify workflows, reduce technology costs, and enhance customer experiences.
From the start, we’ve been on a mission to transform everyday field service operations into something extraordinary – we’ve worked to empower field service professionals, whom we proudly call “Zuper Heroes,” to deliver exceptional service with maximum efficiency and minimal friction.
Our journey began with a singular focus: creating a configurable, easy-to-use field service management platform. With the introduction of Zuper Pay and Zuper Connect, we’re taking that vision further by offering a unified platform that combines scheduling, communication, and payment processing in one seamless solution. This evolution represents a significant milestone in our mission to transform field service operations into an effortless and rewarding experience for businesses and their customers alike.
Zuper Connect: Centralize communication for your field service business
Between booking appointments, providing estimates, and answering follow-up questions, communication can be a tangled web of phone calls, text messages, and voicemails. With Zuper Connect, we will give field service teams a single, powerful hub to manage all these interactions in one place.
Zuper Connect helps keep the field service teams and customers connected.
- Enable two-way texting, in-app calling, and call routing
- Keep communication records organized and linked to jobs
- Ensure privacy with call masking and secure routing
In fact, over 3.7 million text messages and 650,000 calls have been initiated through the Zuper platform—clear evidence of the demand for seamless, unified communication. What’s more, over 170 Zuper customers rely on external subscriptions like Twilio or RingCentral, which only adds complexity and cost.
Zuper Connect brings all these channels under one roof, and associates every message, text, or call with its respective job. This ensures technicians and operations managers can easily access the full communication history for each job, making collaboration seamless and boosting efficiency. By centralizing interactions, Zuper Connect reduces technology costs, safeguards privacy, and allows teams to focus on what matters most: delivering heroic service.
Zuper Pay: Get paid fast and securely anytime, anywhere
Collecting payments shouldn’t be a hassle. Yet, for many field service businesses, payment collection often means back-office teams chasing invoices, reconciling mismatched data, and dealing with fragmented payment systems.
Zuper Pay changes that. Designed to simplify and streamline the payment process, it enables teams to collect payments instantly after a job is completed, while offering customers the flexibility to pay how they prefer. By eliminating unnecessary delays and inefficiencies, Zuper Pay empowers your business to focus on what truly matters—delivering exceptional service.
- Simplify payments and get paid faster
- Process payments instantly with robust security
- Offer flexible online and onsite payment options
- Save time with automated invoicing and real-time payment tracking
To date, we’ve enabled our customers to process over $130 million in online payments through integrated third-party platforms. With Zuper Pay, we’re bringing this functionality in-house, consolidating payments into a single platform to streamline the process. By delivering a seamless, secure, and swift payment experience, Zuper Pay ensures field service companies can focus on delivering exceptional service instead of navigating complex billing workflows.
A Product Roadmap Centered on Three Pillars
At the heart of these new offerings is Zuper’s commitment to providing ultimate configurability, simplifying complex workflows, and bringing intelligence to field service. Our multi-product journey is grounded in three key pillars:
- Ultimate Configurability – Every business has unique needs. Whether it’s customizing how invoices are generated or how calls are routed, we’ve built Zuper products to adapt to your world, not the other way around.
- Workflow Simplicity – We believe technology should streamline, not complicate. From Zuper Pay to Zuper Connect, each product is designed to minimize friction, save time, and enhance user experience.
- AI-Driven Intelligence – The future of field service is smarter and more automated. While we’re in the early stages, big announcements are on the horizon as we work on AI-driven solutions to forecast demand, automate tasks, and provide predictive insights.
The Bigger Picture
The field service industry is evolving rapidly, and so are we. With the launch of Zuper Pay and Zuper Connect, we’re not just adding tools — we’re transforming how field service businesses operate.
This is just the beginning. We’re focused on enhancing our platform with new capabilities and innovations, including advanced analytics and AI-driven recommendations, all aimed at helping field service teams operate more efficiently and deliver even better results.
Welcome to the next chapter of Zuper.
